Frequently Asked Questions
1. What if rains the day of our tour?
A. We run our tours rain or shine, so don't let a little liquid sunshine get you down. You will stay warm and dry in our cozy comfortable brand new 2015 Ford Transit vans.
2. Are there restroom stops?
A. Yes, there are plenty of restroom stops throughout your tour. You won't have to go more than 20 minutes or so between stops to find a restroom.
3. Can we bring food and drinks in the vans?
A. Absolutely! We even have a coffee shop located in our store front where you can purchase coffee, hot and fresh mini donuts, water, and more, and prior to departing on your adventure.
4. Do I need my Passport?
A. This will depend on your tour. Any tour crossing the border into Canada will require a passport. This includes all tours going further than the White Pass Summit such as the "Yukon Ho" and the "To Alaska and Beyond."
For the WildLife & White Pass tour, all customers who reside outside of the US will be required to have a passport on their person. All US residents only require a piece of government issued photo ID such as a driver's license.
For the Dyea WildLife Look Out tour, we do not cross any international borders, so no photo identification is required.
5. Am I guaranteed to see wildlife?
A. No. Unfortunately, our friendly guides cannot predict where wild animals are going to be at any given time. (We text them every morning but they are still getting the hang of the whole cell phone thing). However, we will do our best to point out any wild animals we see and will give you an opportunity to take some fantastic photos.
6. What should I wear on the tour?
A. Dress for the weather. We always recommend bringing windbreakers as it can get chilly if the wind picks up. The vans will keep you warm and dry while you are on the tour.
7. Do I need to tip my Driver/Guide?
A. Our tour guides work hard to give you a good show and a great tour. If you think they did an excellent job, tips are a good way of showing your driver/guide you appreciate their hard work!
8. What will we see?
A. Each tour is different, but you will get to enjoy the spectacular beauty the north has to offer. Beautiful mountains, prodigious valleys, stunning waterfalls and maybe even some wildlife. Grizzly bears, moose, lynx, bald eagles, seals, sea lions, mountain goats and black bears are all known to reside in the area around Skagway. We will even take you to several historic sites from the infamous 1898 Klondike Gold Rush.
9. What does check in time mean?
A. Your "Check in time" is the time you will be required to meet at the shop prior to your tour. Your tour will depart within an hour from your check in time.
10. What is the average temperature in Skagway during the Summer?
A. The temperature fluctuates between about 55-75 degrees Fahrenheit (13-25 degrees Celsius). So watch the forecast! We have a saying in Alaska: "If you don't like the weather, wait 5 minutes".
11. How old is Harry's Beard?
A. Harry has been working on growing his amazing beard for the last four and a half years.